Refund & Returns

At venabe.icu, we are committed to providing high-quality furniture products. If you are not satisfied with your purchase, you can apply for a return and refund within the specified period. Please refer to the following policy:

1. Scope of Application This return and refund policy applies to all furniture products purchased on venabe.icu.
2. Return Application Period You have 30 days from the date you receive the goods to apply for a return.
3. Return Conditions The goods must be in their original condition, including unused, unopened, and with all original packaging (such as boxes, labels, etc.).

Please ensure that the goods have no visible wear or damage.

4. Refund Process Applying for a Return: Please contact our customer service team via email, providing your order number and the reason for the return.

Obtaining Return Authorization: We will reply with a return address and further instructions.

Returning the Goods: Return the goods to the address we provide. Please note that you will be responsible for the return shipping costs, unless the item has a quality issue.

Return Address: 339 N 75TH ST APT 210, MESA, AZ 85207-7445

Inspection of Goods: Upon receiving the returned goods, we will inspect them and process the refund after confirming that they meet the refund conditions.

5. Refund Time
   The refund will be processed within 5-10 business days after we confirm the return information. The refund will be returned to your original payment method, and processing time may vary depending on the bank.
6. Special Circumstances
   If the received goods are defective or incorrect, please contact customer service promptly, and we will provide you with an exchange or refund service.