FAQ Page
- How to place an order?
You can browse products on our website, add the items you want to your shopping cart, and finally complete the checkout. You need to register an account to save your orders and for future shopping.
- What payment methods are available?
We accept various payment methods, including:
Credit cards (Visa, MasterCard, American Express)
Debit cards
Bank transfer
- How much is the shipping fee?
Shipping fees vary depending on the order amount, delivery location, and the shipping method you choose. The system will automatically calculate and display the relevant fees at checkout.
- How long does delivery take?
Standard delivery typically takes 3-7 business days. The exact time will vary depending on your location and the product’s stock status. You can check the latest status in “My Orders” after placing your order.
- How can I track my order?
Once your order has shipped, we will send you a tracking number and link via email, which you can use to track your package status in real time.
- What should I do if there is a problem with the product?
If you find any problems after receiving the goods, please contact our customer service team immediately. We will provide you with return and exchange services and resolve your issues as quickly as possible.
- Can I cancel my order?
After order confirmation, you can apply to cancel your order within 24 hours. Please contact customer service as soon as possible for processing; orders processed after 24 hours cannot be cancelled.
- How is a refund processed?
If your request is approved, the refund will be processed through your original payment method. Refund processing time may vary depending on the bank and payment method, and is usually completed within 5-10 business days.
